Terms of Service

By using this site, requesting a briefing, or purchasing a program, you agree to these terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

We are not selling a productized program yet. Scope, deliverables, and duration are defined in a written proposal for each engagement, and that proposal is what governs. Work generally involves some combination of hands-on training, building custom assistants and prompt libraries on your own documents, and writing the SOPs and AI use policy your team keeps afterward.

No pricing is published on this site. The price quoted in your proposal is the price that applies to you. Travel beyond the South Florida region may be quoted separately.

Sessions are delivered early morning, evening, or Saturday, in the specific windows set out in your proposal or otherwise agreed in writing. Session dates are confirmed in writing.

• Either party may reschedule a session with at least 5 business days' written notice at no charge.
• Rescheduling with less than 5 business days' notice, or a no-show, may be billed at 50% of that session's allocated value, at our discretion.
• Any engagement window and support period runs from the date of the first session, as stated in your proposal. Client-caused delays extend the window but do not extend support periods.

Payment terms are set out in your proposal. Invoices are payable within 15 days. Late amounts may accrue interest at 1.5% per month or the maximum rate allowed by Florida law, whichever is lower. Fees are exclusive of applicable taxes. Refund terms, if any, are stated in your proposal.

• Provide a suitable training space (for on-site sessions) and reliable connectivity.
• Ensure enrolled employees attend and are released from other duties during session windows.
• Purchase and provision any third-party AI subscriptions your team will use. These are not included in our fees.
• Supply the documents and process information needed to build your assistants and SOPs.
• Designate a point of contact empowered to make decisions during the engagement.

What you own: the custom assistants, prompt libraries, SOPs, security policies, and automated pipelines we build specifically for your business, together with your own underlying materials. On full payment these are yours to keep, modify, and use without ongoing license fees.

What we own: our curriculum, teaching methodology, frameworks, templates, and any general know-how or improvements we develop. Nothing in an engagement prevents us from serving other clients, including those in your industry, or from reusing our general methods.

Course materials provided to your team are licensed for your internal use. They may not be resold, published, or used to deliver training to third parties.

Each party will protect the other's non-public information with at least reasonable care and use it only for the engagement. This does not cover information that is public, independently developed, or lawfully obtained elsewhere, or disclosures required by law. These obligations survive for three years after the engagement ends.

This matters more in our line of work than the usual boilerplate, so read it carefully.

• AI systems produce inaccurate, incomplete, or fabricated output. Your team is responsible for reviewing AI-generated work before it is relied upon, sent to a customer, or used in a decision.
• We do not provide legal, tax, accounting, medical, or investment advice, and no workflow we build should be used to deliver such advice without qualified human review.
• You are responsible for your own regulatory compliance—including HIPAA, GLBA, FCRA, and industry licensing rules—when applying AI to your operations. We will flag risks we notice, but we are not your compliance function.
• Third-party AI platforms change models, pricing, and terms without notice. We do not control them and are not responsible for their availability, output, or policy changes.
• Productivity results depend on your team's adoption and follow-through. We do not warrant any particular business outcome, and we make no guarantee of hours saved, cost reduced, or revenue gained.

We warrant that services will be performed in a professional and workmanlike manner. Except for that warranty, services and materials are provided “as is,” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. Our total aggregate liability arising out of an engagement will not exceed the fees you actually paid us for that engagement.

These limits do not apply to a party's gross negligence, willful misconduct, or breach of confidentiality obligations.

Either party may terminate for material breach that goes uncured 15 days after written notice. If you terminate for convenience, you remain responsible for sessions already delivered and for costs we have irrevocably committed. Sections 6 through 10 survive termination.

During an engagement and for 12 months afterward, neither party will directly solicit the other's employees or contractors for employment. General job postings not targeted at those individuals are permitted.

These terms are governed by the laws of the State of Florida, without regard to conflict of law rules. The parties will first attempt to resolve any dispute through good-faith discussion for 30 days. Unresolved disputes will be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and each party consents to that jurisdiction.

These terms, together with any signed proposal or statement of work, are the entire agreement between the parties. If a provision is found unenforceable, the rest remains in effect. Neither party is liable for delays caused by events beyond its reasonable control. We may update these terms by posting a revised version with a new effective date; changes do not apply retroactively to engagements already underway.